Terms of Service

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Punch Pizza ("we," "us," "our," or "the Company"), governing your access to and use of the website punchpizza.rest and all related services, features, content, and functionality offered by Punch Pizza (collectively, the "Services").

By accessing the Site, creating an account, placing an online order, subscribing to our communications, or interacting with any part of our digital or in-store services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using the Site on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to that entity. If you do not have such authority, or if you do not agree with these Terms, you must not use our Services.

We reserve the right to update or modify these Terms at any time. Your continued use of the Site following any changes constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically for changes.

2. Description of Services

Punch Pizza is a food service business operating in the United States, offering customers the ability to:

• Browse our menu offerings, including pizzas, sides, beverages, desserts, and other food products;
• Place online orders for pickup or delivery (where available);
• Create user accounts to manage orders, preferences, and loyalty rewards;
• Receive promotional communications, special offers, and updates about our products and services;
• Provide feedback, ratings, and reviews about our food and services;
• Access nutritional information, allergen disclosures, and other food-related content;
• Engage with customer support services.

Punch Pizza reserves the right, at its sole discretion, to modify, suspend, or discontinue any aspect of the Services at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of Services.

Availability of menu items, delivery zones, hours of operation, and promotions may vary by location and are subject to change without notice. Online ordering services are subject to system availability, and we do not guarantee uninterrupted access to the Site or our online ordering platform.

3. Eligibility

To use our Services, you must be at least thirteen (13) years of age. To place orders involving alcoholic beverages (where legally offered and available), you must be at least twenty-one (21) years of age and provide valid proof of age upon delivery or pickup. By using our Services, you represent and warrant that you meet all applicable eligibility requirements.

Our Services are intended for personal, non-commercial use. You agree not to use the Services for any commercial purpose without obtaining prior written consent from Punch Pizza.

4. User Accounts

Certain features of our Site may require you to register for an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.

You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach. Punch Pizza will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

We reserve the right to suspend or terminate your account at any time if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or otherwise acted in a manner detrimental to Punch Pizza or other users.

5. User Obligations and Prohibited Activities

By accessing and using our Site and Services, you agree to comply with all applicable federal, state, and local laws and regulations. You further agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others.

5.1 General User Obligations

You agree to:

• Provide accurate, truthful, and complete information when creating an account, placing orders, or otherwise communicating with us;
• Promptly update your account information to ensure it remains accurate and complete;
• Use the Services only for their intended purposes;
• Comply with all applicable laws and regulations in your jurisdiction;
• Pay all applicable fees, charges, and taxes associated with your orders in a timely manner.

5.2 Prohibited Activities

You expressly agree not to engage in any of the following prohibited activities:

• Fraudulent Orders: Placing orders with fraudulent payment information, chargebacks, or otherwise attempting to obtain food or services without proper payment;
• System Interference: Attempting to interfere with, disrupt, or damage our Site, servers, networks, or any systems connected to the Site;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Site, other users' accounts, or any systems or networks connected to the Site;
• Data Scraping: Using automated tools, bots, spiders, scrapers, or other means to access, collect, or copy data from the Site without our express written permission;
• Reverse Engineering: Attempting to reverse engineer, decompile, or disassemble any software or technology used in connection with the Site;
• Spam and Harassment: Sending unsolicited communications, harassing other users, or engaging in any behavior that is threatening, abusive, or harmful;
• Misrepresentation: Impersonating Punch Pizza, its employees, other users, or any other person or entity;
• Illegal Activities: Using our Services to facilitate any illegal activity, including but not limited to fraud, money laundering, or the purchase of controlled substances;
• Intellectual Property Infringement: Copying, reproducing, distributing, or creating derivative works based on our content without prior written authorization;
• Harmful Content: Uploading or transmitting viruses, malware, or any other harmful code through the Site;
• False Reviews: Submitting false, misleading, or fabricated reviews, ratings, or feedback about our products or services.

Violation of any prohibited activity may result in immediate suspension or termination of your account and access to our Services, and may expose you to civil and/or criminal liability under applicable law.

6. Online Ordering and Payment Terms

6.1 Order Placement

When you place an order through our Site, you are making an offer to purchase food products subject to these Terms. Punch Pizza reserves the right to accept or decline any order at its sole discretion. An order is confirmed only when you receive an order confirmation via email or through the Site. Punch Pizza is not liable for any errors in menu descriptions, pricing, or availability displayed on the Site.

6.2 Pricing and Taxes

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable sales taxes, delivery fees, service charges, or gratuities unless explicitly stated. You are responsible for paying all applicable taxes and fees associated with your order. Applicable taxes will be calculated and displayed at checkout based on your location and applicable state and local tax laws.

6.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. By providing your payment information, you represent and warrant that you are authorized to use the selected payment method and that you authorize Punch Pizza to charge the applicable amount for your order, including any applicable taxes and fees.

Payment processing is handled by third-party payment processors. Punch Pizza does not store your full payment card information. You agree to the terms and conditions of our payment processors, as applicable.

6.4 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you need to cancel or modify an order, you must contact us immediately at [email protected]. We will make reasonable efforts to accommodate cancellation requests made before preparation begins, but we cannot guarantee cancellations or refunds once an order is in progress.

If you receive an incorrect or unsatisfactory order due to our error, please contact us promptly. We will work to resolve the issue, which may include a replacement order, store credit, or refund at our discretion.

6.5 Delivery Terms

Delivery availability, zones, estimated delivery times, and fees vary by location. Estimated delivery times are approximations only and are not guaranteed. Punch Pizza is not responsible for delays caused by factors outside our reasonable control, including but not limited to traffic, weather conditions, or third-party delivery service issues. Risk of loss for food products passes to you upon delivery to the address you provide.

7. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, photographs, menu designs, video content, audio clips, digital downloads, data compilations, and software, is the property of Punch Pizza or its content licensors and is protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other applicable intellectual property statutes.

The Punch Pizza name, logo, and all related marks, trade names, service marks, and trade dress are trademarks or registered trademarks of Punch Pizza. Nothing in these Terms grants you any right to use any of our trademarks, trade names, or brand elements without prior written permission from Punch Pizza.

Subject to your compliance with these Terms, Punch Pizza grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial use in connection with ordering food and related services. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content;
• Modify, translate, adapt, or create derivative works based on the Site's content;
• Use any data mining, robots, or similar data gathering or extraction methods;
• Download or copy any account information for the benefit of another merchant;
• Use any meta tags or other hidden text utilizing our name or trademarks.

Any unauthorized use terminates the license granted herein and may constitute copyright infringement, trademark infringement, or other violations of applicable law, subjecting you to civil and criminal penalties.

8. User-Generated Content

If you submit reviews, comments, feedback, photographs, or other content to the Site ("User Content"), you grant Punch Pizza a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our business operations, marketing, and promotional activities.

You represent and warrant that your User Content does not violate any applicable law, infringe any third-party rights, or contain any false, misleading, defamatory, or harmful material. Punch Pizza reserves the right to remove any User Content at its sole discretion without prior notice.

9. Food Allergen and Nutritional Information

Punch Pizza makes reasonable efforts to provide accurate allergen and nutritional information on our Site and menu. However, our food products are prepared in facilities that may handle common allergens including, but not limited to, gluten, dairy, eggs, nuts, soy, fish, and shellfish. We cannot guarantee that any menu item is completely free from any allergen.

If you have food allergies, sensitivities, or dietary restrictions, you should exercise caution and consult with our staff before placing an order. Punch Pizza is not liable for any allergic reactions or health issues arising from consumption of our products. The nutritional information provided is approximate and may vary based on ingredient substitutions, portion variations, and preparation methods.

10. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. We provide these links for your convenience only and do not endorse or assume responsibility for the content, privacy practices, or terms of any third-party sites or services. Your use of third-party sites is at your own risk and subject to the terms and conditions of those third parties. We encourage you to review the terms and privacy policies of any third-party sites you visit.

11. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE SITE;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS BEYOND WHAT IS REQUIRED BY APPLICABLE FOOD SAFETY LAWS;
• WARRANTIES THAT DEFECTS IN THE SITE OR SERVICES WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by applicable law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE;
• ANY OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR OUR SERVICES.

IN ALL CASES, PUNCH PIZZA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PUNCH PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Punch Pizza and you. Some states do not allow the limitation of liability for certain types of damages, so some of the above limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza, its officers, directors, employees, agents, contractors, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of the Site or Services;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or consumer protection rights;
• Any User Content you submit, post, or transmit through the Site;
• Any dispute between you and a third party in connection with our Services;
• Your fraudulent or unauthorized use of our payment systems or ordering platform;
• Any false or misleading information you provide to Punch Pizza.

Punch Pizza reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with Punch Pizza in asserting any available defenses.

14. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and available on our Site. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent you are a resident of California, your rights regarding personal information are also governed by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as more fully described in our Privacy Policy. Our data collection and processing practices are also subject to the Federal Trade Commission Act (FTC Act) and applicable FTC regulations governing unfair or deceptive acts and practices.

15. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Punch Pizza's primary place of business is located, without regard to any conflict of law principles that would require the application of the laws of a different jurisdiction.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site and Services shall be brought exclusively in the appropriate federal or state courts having jurisdiction over Punch Pizza's principal place of business, and you hereby consent to the personal jurisdiction and venue of such courts. You waive any objection to the jurisdiction of or venue in such courts.

These Terms are subject to all applicable federal laws and regulations of the United States, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing consumer protection and unfair or deceptive business practices, and the Computer Fraud and Abuse Act (18 U.S.C. § 1030) with respect to unauthorized computer access.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Punch Pizza directly and attempt to resolve the dispute informally. Please send a written description of your complaint or dispute to [email protected]. We will make reasonable efforts to resolve your concern within thirty (30) days of receiving your written notice.

16.2 Binding Arbitration

If we are unable to resolve a dispute informally within thirty (30) days, you and Punch Pizza agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the breach thereof, or your use of our Services through binding arbitration, rather than in court, except as provided below.

The arbitration shall be conducted by a recognized arbitration organization in the United States under its then-current consumer arbitration rules, and the arbitration shall take place in the location of Punch Pizza's principal place of business, or via telephone or videoconference as mutually agreed. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The following disputes are excluded from mandatory arbitration and may be pursued in court:

• Claims for injunctive or equitable relief to protect intellectual property rights;
• Claims that may be brought in small claims court under applicable state law;
• Disputes that applicable law prohibits from being subject to mandatory arbitration.

16.3 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PUNCH PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

16.4 Time Limitation on Claims

To the extent permitted by applicable law, any claim or cause of action arising out of or related to use of the Site or Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

17. Term and Termination

These Terms of Service are effective as of the date you first access or use the Site and shall remain in full force and effect until terminated in accordance with the provisions herein.

You may terminate your account and your use of the Services at any time by contacting us at [email protected] and requesting account deletion. Note that termination of your account does not relieve you of any obligations incurred prior to termination, including any outstanding payment obligations.

Punch Pizza reserves the right to suspend or terminate your account and access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Your breach of any provision of these Terms;
• Fraudulent, abusive, or illegal activity;
• Conduct that we determine, in our sole discretion, to be harmful to our business, reputation, other users, or third parties;
• Any legal requirement or court order requiring us to do so;
• Extended periods of account inactivity.

Upon termination, your right to use the Site and Services immediately ceases. The following provisions shall survive termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and any other provisions that by their nature should survive termination.

18. Changes to These Terms

Punch Pizza reserves the right to modify, revise, or update these Terms of Service at any time in its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice, such as:

• A prominent notice on the Site;
• An email notification to the address associated with your account;
• A notification through the Site's ordering platform.

Any modifications to these Terms will become effective immediately upon posting to the Site, unless a later effective date is specified. Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must discontinue your use of the Site and Services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. Your continued engagement with our Services after the effective date of any changes constitutes your binding acceptance of those changes.

19. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, such provision shall be severed from these Terms without affecting the validity, legality, or enforceability of the remaining provisions.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms. The remaining provisions shall continue in full force and effect. The parties agree that a court or arbitrator should endeavor to give effect to the parties' intentions as reflected in any invalid or unenforceable provision to the maximum extent permissible under applicable law.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Punch Pizza on the Site, constitute the entire agreement between you and Punch Pizza with respect to your use of the Site and Services, and supersede all prior or contemporaneous communications, representations, agreements, and understandings, whether oral or written, between the parties regarding the subject matter herein.

No oral or written representation, warranty, or covenant made by any Punch Pizza employee, agent, or representative outside of these Terms shall be binding on Punch Pizza unless expressly incorporated in writing into these Terms or a separate written agreement signed by an authorized representative of Punch Pizza.

21. Waiver

No waiver by Punch Pizza of any right, provision, or breach of these Terms shall be effective unless in writing and signed by an authorized representative of Punch Pizza. The failure of Punch Pizza to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in any future instance. Any waiver granted on one occasion shall not be deemed a waiver of any other right or of the same right on any other occasion.

22. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or public health emergencies, government orders or regulations, labor disputes, power outages, internet service disruptions, supply chain disruptions, civil unrest, acts of terrorism, or any other event of force majeure. In such circumstances, Punch Pizza's obligations shall be suspended for the duration of the force majeure event.

23. Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without the prior written consent of Punch Pizza. Any attempted assignment in violation of this provision shall be null and void. Punch Pizza may freely assign its rights and obligations under these Terms, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets, without your consent and without prior notice to you.

24. Electronic Communications

By using our Site and Services, you consent to receive communications from Punch Pizza electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing and promotional communications at any time by following the unsubscribe link in any marketing email or by contacting us at [email protected]. Note that even if you opt out of marketing communications, we may continue to send you transactional and administrative communications related to your orders and account.

25. Accessibility

Punch Pizza is committed to ensuring that our Site is accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you experience any difficulty accessing our Site or Services due to a disability, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

26. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our Services, please contact us using the following information: